Last Updated: April 30, 2026

At Storrvia, we strive to ensure your satisfaction with our furniture. This Returns and Refunds Policy outlines the process for returns, exchanges, and refunds.

1. Eligibility for Returns

  • Timeframe: Returns are accepted within 30 days of delivery.
  • Condition: Items must be unused, in original condition, and in the original packaging.
  • Non-Returnable Items: Custom orders, clearance items, and bedding are non-returnable unless defective.

2. Return Process

  • Initiate Return: Email us at support@shopioo.store with your order number and reason for return.
  • RMA Issuance: We will provide a Return Merchandise Authorization (RMA) number and further instructions.
  • Packaging: Securely package the item, including the RMA number, and ship it back to the provided address.
  • Return Deadline: Ship the item within 14 days of receiving your RMA number.

3. Refunds

  • Refund Processing: Refunds will be issued to the original payment method within 7-10 business days after we receive the returned item.
  • Shipping Fees: Original shipping costs are non-refundable unless the return is due to our error.
  • Return Shipping: You are responsible for the return shipping cost, unless the item is defective or incorrect.

4. Exchanges

  • Exchange Request: Contact support@shopioo.store to arrange an exchange, subject to item availability.
  • Shipping Costs: You are responsible for shipping fees for exchanges unless the item is defective.

5. Damaged or Defective Items

  • Damage Report: Report any damaged or defective items within 7 days of delivery to support@shopioo.store with clear photos of the damage.
  • Resolution: We may offer a replacement, repair, or refund based on our discretion.

6. Contact Us

For any questions or to initiate a return, please contact: